General Terms and Conditions of Use
Scope of application: The general terms and conditions of use contained in this instrument shall apply to all access, use and utilization of the webtecnochile.cl website, as well as to all those transactions – purchases, contracting of services and any other – carried out therein by clients or users, hereinafter simply the “users”, in accordance with the provisions of the following numerals.
In accordance with the foregoing, this instrument shall be considered an integral part of all those acts and contracts entered into through the website webtecnochile.cl, between the users of this WebTecnoChile S.P.A., Rut N° 76.326. 918-3, domiciled in calle Rafael Canas N° 137, commune of Providencia and city of Santiago, hereinafter “WebTecnoChile”, and/or any other company or company related to it – subsidiary or that currently or in the future makes use of this site as an offerer of goods or services, unless the company that sells the good or provides the respective service has defined, in its own portal, special terms and conditions for its own operation, in which case the latter shall prevail.
Applicable Regulations: All access, use and utilization of the webtecnochile.cl website, as well as the transactions generated therein, shall be governed, as indicated in the previous point, by the The general terms and conditions of use described in this instrument, as well as by the legislation in force in the Republic of Chile, especially that contemplated in Law No. 19,496 on Consumer Rights Protection; Law No. 19,628 on Privacy Protection; and others applicable to the matter.
In view of the foregoing, all visits to the websitetecnochile .cl, as well as the acts, contracts and transactions carried out therein and the rights and obligations arising therefrom, shall be subject to the aforementioned rules and legislation.
Registration of customers users: It will be an essential condition and requirement, necessary for the acquisition of the various products and services offered on the website webtecnochile.cl, the prior registration by the user, by subscribing, accepting and sending to WebTecnoChile S.P.A., by electronic means, the form contained in the site. S.P.A., by electronic means, of the form contained in the site.
The registration of a user will constitute sufficient manifestation of the acceptance and full knowledge of the present Terms and Conditions.
Personal and secret password: During the registration stage, the user will register and activate an initial password, which will be of a private and personal nature, which will allow him/her, after entering it and his/her user name, access to the webtecnochile.cl website, for the acquisition of the products and services offered therein.
The user may, at any time, change his password, in accordance with the procedure provided for this purpose on the webtecnochile.cl website, for this type of operations.
In case of loss, misplacement, theft, robbery, misuse, or any other similar circumstance, regarding a password, the user holder of the same is obliged to give immediate notice to WebTecnoChile with an e-mail to: firstname.lastname@example.org.
For the purposes of requesting a new password, the user must request it directly on the website webtecnochile .cl, according to the procedure that will be indicated, and a new password will be sent to the e-mail address designated in the registration.
The user, by means of the acceptance of the present Terms and Conditions, declares his full knowledge and approval of the fact that his password registered in the webtecnochile . cl is of strictly personal use and that, therefore, it will be of his exclusive and only responsibility the maintenance of the confidentiality of the same one, being his delivery to third parties, the use that these make of it, or the effects of this delivery or use, acts and/or facts completely foreign to the will and responsibility of WebTecnoChile S.P.A. and/or of any company related to it, that in any case will imply obligation of these to compensate the damages that of them are derived.
Validity and validity of offers and promotions: All information of articles and prices contained in the webtecnochile.cl website and, in general, all offers and promotions of products and services available in it, will remain in force as long as there is stock available and/or it is not modified by WebTecnoChile S.P.A. and/or the company that formulates the offer.
The offers, promotions and, in general, any condition for the acquisition of a good or service, will not confer to the users any right, as long as the process to understand the consent for the acquisition of such good or service has not been executed, in its integrity, in the form established in the following number 11.
In this sense, WebTecnoChile S.P.A. and/or the company making the offer, at any time and without prior notice, shall be entitled to modify any information contained in this site, whether related to products, articles, services, prices, stock or stock and other conditions, in general. However, this power shall not affect, in any case, the rights of consumers accrued from the formation of consent to the acquisition of a particular good or service under the conditions in force at the time of the consumer’s acceptance of the offer, in the terms set out in number 11 below.
The offers and promotions contained in the webtecnochile.cl site will only be valid, in force and applicable in this one, and in no case they will be applicable or binding with respect to products or services offered in the WebTecnoChile S. A. stores and/or in stores associated to this one, nor in catalogs, advertising graphics or in other means of communication, unless these are expressly and unequivocally extended to the webtecnochile.cl site.
Any offer or promotion published on the website webtecnochile.cl, which presents errors in its content, either in terms of identity, quality or conditions of a product or service, or in terms of its price and payment conditions, or other information or modalities, may be modified or cancelled by WebTecnoChile S.P.A., at any time. at any time.
Obligation of information on the part of the user: It is the duty and obligation of every user to be previously and responsibly informed about the qualities, conditions, attributes, content and relevant characteristics of any product or service that he/she intends to acquire in the webtecnochile .cl website. The user declares to know and accept that the information contained in the web site webtecnochile .cl, referring to the products or services offered therein, has the character of referential and is based exclusively on that which in turn has been delivered by the respective supplier, manufacturer or importer.
Offers, promotions and information from other websites: WebTecnoChile S.P.A. assumes no responsibility whatsoever for any kind of offer, promotion, information, opinion and/or expression, in general, provided by or contained in other web sites, nor for the effects derived from them, even those linked to or from the webtecnochile .cl web site, by means of links, banners or other similar links.
Opinions or expressions contained in the site: Any opinion or expression – other than an offer, promotion or advertising emanating from WebTecnoChile S.P.A. – entered in the webtecnochile .cl site or contained therein, whether in links, banners or other similar links, shall be the sole responsibility of the person issuing it and shall not represent WebTecnoChile S.P.A. in any case whatsoever.
Authorization to send information, offers and promotions: The user authorizes WebTecnoChile S.P.A. to send him/her all kinds of information regarding offers and promotions related to its line of business and the webtecnochile.cl website, by the means it deems convenient and especially through e-mails or telephone text messages. In accordance with the provisions of Article 28 B of Law No. 19,496, the user may request at any time the suspension of the sending of this correspondence.
Accepted means of payment: Unless expressly stated otherwise, with respect to certain offers or promotions published on the websitetecnochile .cl, all purchases of products and services offered on the website may be paid only through the following means of payment:
Transfer or deposit
Direct bank transfer to the accounts indicated on the website.
Bank credit cards Visa®, Mastercard®, American Express® and Diners Club International® and bank debit cards enabled to operate in Redcompra® system, webpay® sysem, Mercado Pago® system, all of them issued in the Republic of Chile, as long as their respective issuing companies maintain valid agreements of acceptance as means of payment with WebTecnoChile S.P.A., and exclusively under the terms allowed by them.
All aspects related to the use, issuance, expiration, quota, blocking, or other matters pertaining to these means of payment shall be governed by the respective agreements entered into between the cardholders and the respective issuing companies, such that WebTecnoChile S. P.A. shall have no liability for the use, issuance, expiration, quota, blocking, or other matters pertaining to these means of payment, such that WebTecnoChile S. P.A. shall have no liability for the use of these means of payment. P.A. shall have no responsibility of any kind with respect to them.
The webtecnochile.cl website may previously inform users of any particular purchase conditions that may be applicable to the different means of payment described above.
Formation of consent: Any offer of products and services included in the website webtecnochile .cl will require the user’s acceptance, which must be made electronically or by telephone, through the mechanisms provided on the site for that purpose. However, the sole acceptance of the user, made in the terms described above, shall not constitute by itself the formation of the consent between the parties, being subject to the suspensive condition consisting in the validation that WebTecnoChile S.P.A. makes of it and of the form of payment used by the user; as well as in the subsequent communication to the user about this validation. In merit of the previous thing, the consent between the parts will be understood formed only once WebTecnoChile S.P.A. informs to the user about the validation of his acceptance of the offer of goods or services contained in the site webtecnochile.cl, validation and communication that will proceed previous verification of the fulfillment of the requirements and in agreement with the formalities that are expressed next:
Coincidence between data registered by the user in the web site webtecnochile.cl, with those informed at the moment of the acceptance of an offer;
Availability of stock at the time of acceptance of the offer;
Verification of the price of products and services, and/or errors in them, by WebTecnoChile S.P.A.;
Verification and validation of the dispatch conditions chosen by the user and any additional information provided by the user in order to carry out the dispatch.
Right of cancellation: In accordance with the provisions of Article 3° bis letter b) of Law No. 19,496, and unless expressly and unequivocally stated otherwise in any particular offer, in all contracts entered into through the website webtecnochile .cl, the user may not withdraw from them and therefore, may not terminate them unilaterally. The above, without prejudice to the mechanisms of exchange and return of products indicated in numbers 18 and 19 below.
Users’ Rights: Notwithstanding the provisions of this instrument, all users of the webtecnochile.cl website shall enjoy the rights recognized by the Chilean legal system, especially those contemplated in Law No. 19,496 and Law No. 19,628.
The mere visit to the webtecnochile.cl website and access to certain products and services, in no case impose any obligation on the consumer or user, unless he/she has unequivocally accepted the conditions offered by the supplier, in the manner indicated in this instrument.
Personal data: Any delivery of personal data or information that a user makes through the webtecnochile.cl site will have as sole purpose, on the one hand, the validation of the operations that the user makes in this site and, on the other hand, to improve the information, promotion and marketing of the products and services offered by WebTecnoChile S.P.A.
On the other hand, any delivery of personal data or information on the webtecnochile.cl site will imply the corresponding user’s knowledge and acceptance of the following obligations:
The personal data or information provided must be correct and true, and must correspond completely to reality;
The user must communicate any modification or rectification of the personal data and information previously provided to WebTecnoChile S.P.A., as soon as they occur. as soon as they occur;
The user will be personally and exclusively responsible for the damages derived from any breach of the above mentioned obligations.
The user authorizes WebTecnoChile S.P.A. to proceed, with respect to his personal data and information that he delivers, to his storage and file in places that WebTecnoChile S.P.A. provides; to his processing, treatment, communication or transmission and disposition, in the terms contemplated in the Law N° 19.628; the previous thing, unless the user expressly indicates the opposite by means of written communication directed to WebTecnoChile S.P.A. to the electronic mail email@example.com.
The user expressly authorizes WebTecnoChile S.P.A. to share and provide to its related companies, as well as to any other company or person involved in the operations of the webtecnochile . cl website, information regarding their names and surnames, Rut, age, account numbers, account statements, card types, mailing address, gender, email and billing, credit history, commercial and spending behavior, and others that were collected, for the purposes of carrying out the processing of their data, in order to maintain a record of its customers as established in letter o) of Article 2 of Law No. 19,628.
Likewise, the user authorizes WebTecnoChile S.P.A. to collect information from any public or private base, in order to verify the data and background information provided by him. All users of the webtecnochile.cl website are recognized their rights of information, rectification and cancellation of their personal data, which may be exercised at the time they deem appropriate, in accordance with the terms contained in Law No. 19.628.
Second selection products: In accordance with the provisions of Article 14 of Law No. 19,496, any offer or promotion of articles that present damages or have any deficiency, that are used or refurbished, or that in their elaboration or manufacture used parts or pieces have been used, shall be duly informed as such, including in it mentions that illustrate and warn users in this sense, such as “second selection”, “made with used materials” or other equivalent.
Dispatch and delivery of products: The dispatch and delivery of products purchased on the webtecnochile.cl site will be subject to the conditions published and available on the site, as well as the deadlines indicated in the link https://webtecnochile.cl/politica-de-garantia.
The terms described above will be counted from the working day following the date on which WebTecnoChile S.P.A. informs the user about the validation of its acceptance, according to what is indicated in number 11 above. For these effects, Saturdays, Sundays and holidays will always be considered non-business days.
It shall be the sole responsibility of the user all information regarding the place of shipment of the product(s), which he/she delivers at the time of purchase.
For the purposes of product delivery and purchase quotation, it will be an essential requirement that the person who receives the product at the place informed by the user, is of legal age and shows his identity card in force. In the event that at the time of delivery of the product there is no person who meets these conditions, the carrier will not deliver the item. Any new request for dispatch and delivery will be made as long as the above conditions are met, after payment by the user of the associated costs reported in the link: https://webtecnochile.cl/warranty-police
The terms described above will be counted from the business day following the date on which WebTecnoChile S.P.A. informs the user about the validation of its acceptance, according to number 11 above. For these effects, Saturdays, Sundays and holidays will always be considered non-business days.
It shall be the sole responsibility of the user all information regarding the place of shipment of the product(s), which he/she delivers at the time of purchase.
For the purposes of product delivery and purchase quotation, it will be an essential requirement that the person who receives the product at the place informed by the user, is of legal age and shows his identity card in force. In the event that at the time of delivery of the product there is no person who meets these conditions, the carrier will not deliver the item. Any new request for dispatch and delivery will be made as long as the above conditions are met, after payment by the user of the associated costs reported in the link: https://webtecnochile.cl/warranty-police and within the deadlines detailed therein.
The person receiving the product must review it in detail. In case of acceptance, he/she must sign the delivery note or invoice that accompanies the product, this signature being understood as a sufficient sign of receipt without objections. By means of the acceptance of the present terms and conditions, the user irrevocably authorizes any adult person or adult minor who is in his domicile, to receive in his name and representation the merchandise whose dispatch has been requested, signing to that effect the respective dispatch note. Once the article has been received without observations, it shall be understood that it has arrived at the user’s domicile in perfect condition and to his entire satisfaction.
In the event that the recipient does not give his acceptance of the product, he must indicate this circumstance on the waybill, along with the reason for rejection. In this situation, WebTecnoChile S.P.A. will promptly contact the user, in order to arrange the fulfillment of the delivery in the term agreed with the user.
Duty and obligation of responsible use of products: It is the duty and obligation of every user to use responsibly the products and services he/she acquires, in accordance with the nature and essence of the same, and in accordance with the terms contained in their corresponding instructions.
Likewise, it is the duty and obligation of every user to ensure the safe use of any product or service that may represent a risk to a person, and especially to minors, children, babies or people with any degree or type of disability, for example, by containing small parts or parts that can be swallowed, by their containers or plastic packaging that can cause suffocation, etc….
In this sense, the user declares to know and have knowledge about the risks to life and health of people, which may involve the irresponsible and careless use of a product or service, assuming as the sole responsible for the obligation of care, with respect to any and all dangers that may arise from its use, regardless of the terms instructed by the supplier, manufacturer or importer.
Product failure warranties:
Legal Warranty: In accordance with the provisions of Articles 20 and 21 of Law No. 19.496, in the event of faults in a purchased product, within three months from the date of receipt of the product, the consumer shall have the right to choose, at his option, the following:
Free repair of the product; or prior restitution of the product;
Replacement or exchange or refund of the money paid.
The exercise of this right supposes, previously, the determination of the causes of the failure of the article, which may require, depending on the article in question, the sending of the same to the specialized technical service of the supplier, manufacturer or importer, whose report will be the user and WebTecnoChile S.P.A. Given the circumstance that the issuance of this report depends exclusively on a third party, WebTecnoChile S.P.A., will not be subject or obliged to any deadline for its granting. S.P.A., will not be subject or obliged to any term for its delivery. However, and without any obligation on its part, WebTecnoChile S.P.A. will make its best efforts before the corresponding technical service, in order to tend to the fulfillment of this procedure as soon as possible.
On the other hand, according to the provisions of Article 20 letter e) of Law No. 19.496, the aforementioned right of option shall also apply when, after the first time the warranty has been made effective and the corresponding technical service has been provided, the deficiencies that make the good unfit for the use or consumption for which it is intended or for which the supplier had indicated in its advertising still exist. This right shall subsist in the event of the occurrence of a deficiency different from the one that was the object of the technical service, or if the same occurs again, within the terms of the legal or voluntary warranty.
The aforementioned right of option shall not apply in the event that the deterioration of the product is attributable to the consumer, or due to tampering or improper or careless use by the customer.
In accordance with the provisions of Article 21 of the aforementioned Law No. 19,496, in the case of articles covered by a warranty granted by the supplier, the consumer, before exercising the right of option described above, must first make the warranty effective and exhaust the possibilities offered, in accordance with the provisions of the respective policy.
Manufacturer’s or supplier’s voluntary warranty: In the case of articles for which the respective manufacturer or supplier voluntarily offers a warranty for a term longer than three months of the legal warranty, the consumer shall be governed exclusively by the terms expressed in the corresponding policy.
Procedure to enforce a guarantee:
The terms defined for warranties (legal or voluntary) will be counted from the reception of the product;
Within the warranty period (legal or voluntary), the consumer must report the product failure, either directly to the authorized technical service of the manufacturer or supplier, or return the item to the after-sales section of WebTecnoChile S.P.A. . In the latter case, WebTecnoChile S.P.A. will refer the product to the authorized technical service of the manufacturer or supplier, however, the process may take longer (about 10 working days from receipt).
In all the above mentioned cases, the consumer must carry the product in question, and present the original invoice, complete and legible, or some other proof of purchase that meets the same characteristics;
If the faults of the product are attributable to it, the costs of the withdrawal will be charged to WebTecnoChile S.P.A.; otherwise, the costs will be charged to the consumer;
In the case of large volume products, a technician will visit the address where the product is located in order to determine the origin and causes of the failure. Given the circumstance that this type of attention depends exclusively on a third party, WebTecnoChile S.P.A. will not be subject or obliged to any term for its management.
With everything, and without constituting obligation on its part, WebTecnoChile S.P.A. will make its best efforts to the corresponding technical service, in order to tend to the fulfillment of this procedure as soon as possible;
In the event of the return of a product, the respective purchase shall be cancelled, and the customer shall be refunded the sums of money paid and/or the charges made on the credit card used as a means of payment shall be reversed, in accordance with the provisions of paragraph 11 of Article 21 of Law No. 19,496;
Restrictions: No warranty covers deficiencies caused by improper or careless handling or use by the customer, or when the deterioration of the product is attributable to the consumer.
Change due to expectation: Within two days following the purchase, the user may request, at his own expense and cost, the change of the product because it does not correspond to his expectations, requesting it directly to WebTecnoChile S.P.A. The exercise of this right will be made in accordance with the following requirements:
No refunds will be given, only product exchanges;
The exchange request must be for products of the same value as the one whose exchange is required, according to the value indicated on the corresponding receipt. In no case will exchanges be accepted for products of a lower value than the original purchase. In case of exchange of products for one of greater value, the consumer must pay the difference with any means of payment accepted on this site, after the validations that were de rigueur in accordance with the following;
To request an exchange, the user must present the original receipt or invoice, complete and legible;
The product must not have been opened, tested or used in any way, and must be completely sealed, with its original packaging, labels, warranty certificates, user manuals, boxes, complete protective elements, and delivered with all its accessories;
In the case of promotional products, the return will be extended to all those items included in the promotion, in the manner indicated previously;
You must return the product to WebTecnoChile S.P.A. with the Chilean Postal Service.
In the event that at the time of the withdrawal of the product, it is not in the conditions declared by the user, the carrier will not withdraw the article, assuming the user its cost. Any new request for withdrawal will be made as long as the above conditions are met, upon payment by the user of the associated costs that will be informed in due course.
User comments: Any comment, claim or observation made by a user through the webtecnochile.cl website shall be subject to the following rules:
No comment may refer to information from other media or sites other than webtecnochile.cl;
No opinion or comment may cause damage, offense, harm, injury, libel or slander against any person or entity;
No comments may contain aggressions, insults or offenses of a social, sexual, racial, political, religious, or any other kind;
Any comment made by a user shall be understood to have been made voluntarily, by whoever has the legitimate right to make it, with these characteristics being presumed;
The user must be the owner of the intellectual property of everything that is contained in his comment, being the sole and exclusive responsible for the damages of any kind that may be caused, in case of not being so;
WebTecnoChile S.P.A. reserves the right to publish or edit messages with comments whose content is considered by it as inappropriate or that violate any of the rules of this instrument; the above, without requiring authorization or compensating the author of the comment;
Any comment entered in the webtecnochile.cl site, by the sole fact of its entry to this site, will become the property of WebTecnoChile S.P.A.. S.P.A., in a definitive manner. However, any opinion and/or expression entered to the site will be of the exclusive responsibility of the person who emits them and will not represent in any case WebTecnoChile S.P.A. nor will it oblige it to respond of eventual damages of any kind that could derive from them;
By the mere fact of entering a comment on the webtecnochile.cl website, the user declares his/her acceptance of the present Terms and Conditions, and especially with respect to the present number.
Destruction of information: WebTecnoChile S.P.A. reserves the right to destroy all types of information related to purchases of goods or services made on the webtecnochile.cl website, whose age is equal to or greater than 6 months from the date of formation of consent, determined in accordance with the provisions of number 11 above. The exercise or non-exercise of this faculty, by WebTecnoChile S.P.A. S.P.A., will not accrue any right in favor of any user, nor will it imply any obligation of WebTecnoChile S.P.A., to indemnify damages of any kind. to compensate damages of any kind that could derive from it.
Suspension of site operation: WebTecnoChile S.P.A. reserves the right to suspend totally or partially the operation of the webtecnochile.cl site, whether for technical, energetic, operational, technological, commercial, strategic or any other reason, whether or not attributable to its own fault or fault, and also for any event that could be qualified as a fortuitous event or force majeure, being released from any and all liability for damages that for these reasons may be caused to any person or user.
Settlement of disputes: All matters and questions arising between the parties in connection with the interpretation, performance, breach, validity, rescission, nullity and termination of this instrument, or for any other cause, shall be subject to the knowledge and decision of an arbitrator at law who shall be appointed by the civil judge with jurisdiction in the city and commune of Santiago, which corresponds to the place where this contract was executed. The parties may assert with respect to the arbitrator thus appointed the grounds for implication or challenge that may be applicable, in accordance with the law.
Excepted from this arbitration are those collection actions that correspond to WebTecnoChile S.P.A. or other bidding companies, related to the goods and services acquired in the webtecnochile.cl site, for which the parties will be subject to the legal norms that establish the competence of the Ordinary Courts of Justice in civil matters.
On the other hand, situations related to violations of Law No. 19.496 or other relevant legal bodies shall be known and resolved by the court with jurisdiction over the matter, and in accordance with the procedures established by law.
For these purposes, the contract will be understood to be celebrated in the place where the consent has been formed, which, according to these Terms and Conditions, corresponds to the commune of Santiago.
WebTecnoChile S.P.A.’s representatives. For all the effects related to the present instrument and with the use of the webtecnochile.cl site, WebTecnoChile S.P.A. designates as its representatives Mr. Alain Saffray, domiciled in Nuñoa – Santiago – Chile.